FAQ

What are the studio's new health & safety measures post-circuit breaker?

All workshop sizes are capped at 6 pax per session. All participants and visitors to the studio are required to complete Safe Entry check in upon arrival, have their temperatures taken and hands sanitized. All participants, visitors and studio staff are required to wear a mask at all times. Workshop participants are to be seated at least 1 M away from each other and are highly encouraged to limit their movement around the studio unless absolutely necessary. After every session, all studio towels and aprons are washed with anti-bacterial soap and all surfaces are thoroughly cleaned and disinfected before the next session begins. Please do not hesitate to reach out to us if there is anything else we can do to better protect your health and safety during your visit to our studio.

Do I need prior experience in taking up the pottery workshops?

No, you do not need any prior experience because our workshops are designed to be enjoyed by everyone, novice and experienced alike! All our workshops begin with a 15 minutes demonstration that introduces the basics and foundation you need to get started on your first pot. As we keep our workshop capacity small, all participants will be closely guided by our instructors and help will always be given.

Can the workshops be held at a location of my preference?

Our Nomad Potters service allows us to carry out our workshops at any location you stipulate. We have held our workshops and corporate events at various locations such as Abbott Singapore at Tuas South, WeWork Cityhouse, Naiise Iconic at Jewel Changi, Artbox 2019 and many others. Your chosen location would need to have electrical outlets and access to water. There will be an additional one time charge for return transportation and delivery of finished products. We would also require a confirmed participant count of 6 pax.

How long does it take for my workshop's finished pieces to be ready?

All pieces made during workshops or classes will only be ready for mailing or collection 4 weeks after the commencement of workshop. Our team will contact you once your parcel is all packed up!

Workshop Cancellation Policies

If cancellation requests are received 2 weeks or more before your workshop, 100% of the total class fees will be refunded to you. If cancellation requests are received less than 2 weeks before the workshop, 50% of the total class fees will be refunded to you. If cancellation request are received 6 days or less before the workshop, 100% of the total class fees will be forfeited.

Studio Policies

Terra & Ember Studio will handle and treat your handmade items like our own babies but do take note that the studio and its staff would not be held responsible for damages or loss incurred to your ceramic pieces during any stage of the process, including delivery (if chosen) by a third-party vendor. It is understood that the firing is dependent on the integrity of the clay during the workshop, hence the end products after firing may not meet expectations. By agreeing to participate in this workshop, the studio will not be held responsible for any loss of personal belongings or injuries sustained in the duration of the session.